Last updated: August 10, 2026
Where we ship, how long it takes, what it costs — and what happens when something goes wrong.
The Short Version
We ship to all Canadian provinces and territories. We do not ship outside Canada yet — if you are in the United States and want to be told when we do, email [email protected] and we will let you know.
Orders are packed and handed to Canada Post within 1–2 business days, Monday to Friday, excluding Ontario statutory holidays.
Our first production run lands in September 2026. If you order before stock arrives, we will email you with the expected ship date, and you can cancel for a full refund at any point before it ships.
Once your parcel is with Canada Post, typical transit times are:
These are Canada Post's estimates, not guarantees. Weather, strikes and peak-season volume can extend them, and we have no control over any of it.
Flat rate CA$11 anywhere in Canada. Free on orders over CA$50.
The rate you see at checkout is the rate you pay. There are no separate handling or packaging charges.
Every order ships with tracking. You will get an email with the tracking number when the parcel leaves us. Canada Post usually takes several hours to show a first scan, so do not worry if the number looks inactive at first.
All orders ship from within Canada, so there are no customs charges or import duties. GST/HST or QST is calculated at checkout according to your province.
Please check your address carefully. If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed, we will refund the order minus the original shipping cost.
If you spot a mistake, email us straight away. If the parcel has not shipped we will fix it at no cost.
If tracking has not moved for 7 business days, email us and we will open a Canada Post trace.
If your bag arrives damaged, send a photo within 14 days of delivery and we will replace it or refund it. You will not be asked to return a damaged item at your own expense.
Email [email protected]. A real person reads it and we aim to reply within one business day.